Frequently Asked Questions
Can I pick up my order at the store? Yes! You can select the delivery method just before you finish the sale. The default setting is In-store Pickup, so no need to change it if you are picking up your order at the store. In-store pick up is free. You will receive an email when your order is ready for pick up. If you have not received the email within 48 hours, then please check your spam folder as it may have ended up there. If it is not there, then contact us by email or call 703.838.0355.
How long do I have to pick up my order? You have two weeks to pick up your order. After that the order will be refunded and the product returned to inventory. Special orders and custom products (e.g. monogrammed) will not be refunded.
Do you ship internationally? We do not ship internationally at this time.
How soon will I get my order? If the product is in stock, items will be prepared for delivery within 48 hours. We ship via USPS or UPS, both of which take 2 to 4 days in transit. It is best to assume a week for full delivery. Times may vary during peak seasons.
How will I know when my order has shipped? You will receive an order confirmation with a tracking number as soon as the order is prepared for shipping.
Do you offer express shipping? We do offer express shipping. Please contact us by email to arrange for express shipping.
Oversized item shipping? For items such as furniture and other oversized items that need to be trucked to you, there is an additional fee that varies by product.
What if I’ve received a damaged item? If your items arrive to you damaged, please take a picture of the shipping box and the damaged item and contact us by email to initiate a refund or exchange. Why a picture of the shipping box? It’s to file a claim with the shipping company should it be their fault.
Can I cancel my order? Yes, if the order has not shipped contact us by email or call 703.838.0355 to cancel the order. If the order has shipped then you will need to return it after you receive it.
I missed a special offer or sale – may I receive a price adjustment? We know it’s frustrating to find out that an item has gone on sale or there is a promotion before or after you’ve purchased, but, I’m sorry, we do not make price adjustments.
Is my credit card information protected? Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.
What payment methods to you accept? We accept Mastercard, Visa, Discover, American Express, Shop Pay, and Apple Pay. If you choose Apple Pay, delivery does not default to store pick up. Until Shopify fixes that bug you will need to email the store to arrange for store pick up.
Do you offer gift wrap? We do not offer gift wrap at this time.
Can I write a note to the gift recipient? We are happy to include a note to your gift recipient. In your cart please add any instructions or your message in the notes field.
I make a product that I think you may like. How do I submit it for consideration? We are always in search of new product ideas! If you have something you think would be a good fit, then please contact us by email.
I’m with the press and would like to feature Red Barn Mercantile in an article. How do I reach you? We are always so grateful for any publicity. Please contact us by email.
What are your store hours? Our store hours are Monday to Saturday, 10:00 am to 6:00 pm, and Sunday, 12:00 pm to 5:00 pm.
Do you sell gift cards? We do sell gift cards that can be used in the store only. Currently, we do not offer online gift cards.
Can I place a phone order? Absolutely! We are happy to help in any way that is helpful for you. To place a phone order, please call 703.838.0355.