Shipping and Return Policy
Regular delivery: 5-7 business days
Red Barn Mercantile ships via US Postal Service and UPS.
Local Pickup: Free
$0 - $49.99: $9.95
$50 - $99.99: $14.95
$100 - $149.99: $19.95
$150+ - Free*
*Furniture and other oversized items are subject to additional shipping charges.
We do not ship internationally at this time.
Return shipping is at the expense of the customer. Full-priced items may be returned within 2 weeks of receipt for full credit. After 2 weeks, store credit will be issued or an even exchange can be made with a receipt. All sales are final after 30 days. All sale items are a final sale.
If you do not have your receipt, store credit may be issued. If the item has been marked down and the customer does not have a receipt, then the lowest price will be applied to the store credit. All special-order sales are final.
Furniture returns: All regularly stocked furniture in original condition can be returned with receipt within 14 days for store credit or exchange. After 14 days all sales are final. All special-order sales are final.
Customers are encouraged to measure their entryways and all access points to the rooms where the furniture will be placed prior to ordering. This will help you avoid delivery problems later.
Damaged items: Damaged items bought from the store with a 10 percent discount are considered final sales. Items damaged after they leave the store are not returnable. However, there may be exceptions to the rule on a case-by-case basis. Customer service is our number one priority and we will work with you to reach a solution that satisfies everyone.
Damaged items with warranties should be sent to the manufacturer.
Contact us at email@example.com or (703) 838-0355 and a representative will be happy to answer any of your questions.