Overview

The Store Manager is responsible for managing a sales team, maintaining the store, merchandising the product, creating a quality customer experience, and meeting sales goals.  This is a full-time position that reports directly to the Owner. Weekend and Holiday hours are required.

Skills & Qualifications

Customer centered; able to motivate staff by demonstrating exemplary customer service.  Must be organized, communicative, and present a professional appearance. We value creativity and are looking for someone who is well-versed in design trends through personal love and/or study. Candidate must have experience in retail sales in the gift and home furnishings categories. 

Store Manager Duties

Staff

• Maintain store staff by recruiting and selecting employees.
• Manage orientation and training of employees in partnership with Assistant Manager.
• Manage in-take of new employees by collecting and safely storing all pertinent data; sharing employee data with Financial Manager for payroll; enroll staff in POS system.
• Maintain the sales team’s results by coaching, counseling, and disciplining team members; planning, monitoring, and appraising job results.  
• Implement, communicate and ensure compliance with all operating procedures, processes, and policies.
• Provide regular and thorough feedback to Owner on all staff performance including manner, attendance, product knowledge, and customer engagement.  
• Prepare staff shift calendar using When I Work app at least two weeks in advance; keep calendar current and ensure adequate coverage for all store hours and events.
• Motivate sales team by demonstrating exemplary customer service.
• Protect team members and customers by providing a safe and clean store environment with ready access to emergency information and resources.
• Attend weekly manager’s meeting with Owner and other key management team members.
• Send the team a weekly email regarding sales figures, promos, upcoming events, reminders and announcements.

Receiving & Merchandising

• Ensure that the sales staff check-in deliveries with care ensuring accuracy. 
• Report any damages and/or discrepancies to the buyer. 
• Unbox merchandise and stock shelves in a timely manner. Dispose of all recycling and trash. 
• Collaborate with the sales staff and Visuals Director to merchandise all product in a way that maximizes the sales floor, presents the store in the best possible light, and encourages sales.
• Create the annual calendar of window displays with the Owner and Visuals Director.
• Purchase supplies at direction of Visuals Director and track expenses. Direct staff to implement Visuals Director’s instructions.
• Maintain proper signage to allow for an easy and pleasant shopping experience.  Consult with Owner and Visuals Director to determine which product should be signed and/or highlighted.

Financial Management

• Manage time clock accuracy and report bi-weekly payroll to Financial Manager.  Ensure staff receive annual W-2s.
• Gather, calculate and provide weekly sales deposits to Financial Manager.
• Maintain Petty Cash, charge staff with recording any transactions, and share records with the Financial Manager.
• Develop and maintain shared spreadsheets on subjects including but not limited to invoices, vendors, logins, expenses, petty cash, and deposits.

Technology

• Troubleshoot technology issues with Runit, the POS computers, the music system, security, and other store related technology.  Involve the Owner or other tech expert as needed.

Sales

• Equip staff for success by providing timely information and training on new products, sales and promotions, events and general product knowledge.
• Motivate staff by promoting monthly store sales goals.
• Study month-end sales reports and Open To Buy reports to increase knowledge about seasonal trends in order to support and engage staff in sales goals.
• Work with the marketing team and Owner to create events and promotions; ensure that events are properly staffed; purchase needed supplies; and work with Buyer to ensure proper inventory is on hand. 
• Inform the Digital Media Manager of potential content for newsletter, social media, and website.
• Keep notes for possible opportunities to increase sales in the future based on current experiences. Maintain annual “Notes for Next Year” shared documents to aid in future sales and buying.
• Ensure store sales goals are met or exceeded on a regular basis.

Customer Experience

Support a culture of exceptional customer service by establishing relationships with regular customers and cultivating new customers. Ensure staff is trained in customer service.

Prioritize store cleanliness.  Manage customer perceptions with a clean and neat store.

Support staff training in all store systems & processes to ensure customer experience is efficient and streamlined.

Maintain Red Barn Rewards program. Duties include but are not limited to
maintaining the database, keeping accounts current, deduping accounts,
programming reward events, and ensuring the marketing team receives the
monthly updated mailing list and Red Barn Rewards birthday rewards.

Store Operations

• Purchase supplies including but not limited to cleaning supplies, register supplies, sales tools like merchandising displays and product samples, and supplies for bagging purchases.
• Communicate any building, logistical, or security problems to the Landlord and work with them to resolve any issues.
• Work with sales team and other internal partners to create processes and policies for managing all store operations. Communicate all new processes and policies via Playbooks and staff meetings.

Please send a cover letter and resume to customerservice@redbarnmercantile.com.

 

About the company
Both Red Barn Mercantile and Penny Post are woman-owned and offer a friendly and flexible work environment. With a nod to the past and a look to the future, the stores broker in nostalgia with a contemporary flair. It’s our goal to create ways – through our physical spaces or through the written word – for people to connect with each other and have a feeling of belonging. We do this with our customers, partners, and staff by serving up what Danny Meyer calls enlightened hospitality. The growth, well-being, and satisfaction of the people we serve and serve with are our number one priority. Living Red Barn Mercantile and Penny Post’s Values Connection – Enjoys building relationships with customers, vendors, and fellow team members. Understands the value of collaboration and working together on a common goal, whether that’s for the business, the community, or the individual. Embraces teamwork and achieving excellence together. Inspires others to connect with each other, themselves, and their space. Generosity – Gives of their time, creativity, and knowledge freely. Embraces differences and searches for common ground. Contributes to a culture of kindness and inclusivity. Remembers that we are all human, we all make mistakes and are all worthy of forgiveness. Lives with the attitude that others approach each interaction with a generosity too. Evolution – Is open to new ideas and actively seeks to learn and grow themselves and the business. Thinks creatively and enjoys solving difficult problems in ways that may be outside the status quo. Learns from mistakes and embraces change.